If you want to link a product number, but get the following error message, it means that a Product Agreement for the specific product number is already set up, but it failed for one of the following reasons:

There might be an Expiry Date for the specific Product Agreement and there is not a new Product Agreement set going forward.

You can either add a new Product Agreement or delete the Expiry Date.

In context, this is what the error will look like:

The important item to look out for is the Expiry Date (it’s normally left empty, except if there is a specific reason for it to be completed, ie a cancellation of a policy):

Step 1: Add a new product agreement with a valid from date on or after the expiry date: Going forward: changing product agreements or responsible partners

If this didn't solve the problem, try one of the following links: