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What is the Trouble (shooting)
Statement Item not linking
Statement Item not linking because of a preset Commission Type
Statement Item not linking because of a preset Commission Type

Your policy is already linked to a Product Agreement still it fails to link when you load another commission statement.

Elsa Stadler avatar
Written by Elsa Stadler
Updated over a week ago

If you want to link a product number, but you get the following error message, it means that a Product Agreement for the specific product number is already set up, but it failed for one of the following reasons:

The second reason is that you have set a preset Commission Type for the specific Product Agreement.

You will receive the following error message:

In context, this is what the error will look like:

The important item to look out for is the Commission Type (it’s normally left empty, except if there is a specific reason for it to be filled in):

The solution to this problem:

Deallocate all the statements containing this product number (by using the filter)

Go to Product Agreements, select the Product, then Unlink this Product Agreement

Click on the Pencil to open editing mode

Open More Options, delete the Commission Type, then click Save

The Commission Type field must now be empty

Go back to Statements and Link the commission statements

This Product will be linked to the policies on all the statements.

If this didn't solve the problem, try one of the following links:

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