One of the signs is that you need to make use of Text-to-Column to get the statements in the correct format.
You can change your Region settings by following the steps below.
To start with, go to Search in your Taskbar and search for Region Settings
Then click on Additional date, time, & regional settings
Now, click on Change date, time, or number formats
Click on Additional Settings
Change the settings to the following and click OK:
(with the focus on the highlighted areas)
If your problem persists and your statement is in electronic format, the next tips might help:
Contact Support to map the statement (program it to load automatically)
or use a Generic Template (for help on this read the Article called "Generic template - Loading commission data for unsupported file formats".)