Hollard Life is available on data feeds - check on this article when you can expect to receive it.
To troubleshoot why your Hollard Life commission statement isn't reconciling to the bank receipt, download the processed commission statement and investigate on the Excel:
Check whether this commission statement is at the end of the cycle - therefore being paid out - by the indication of the "Payment" line item that will match your banked amount.
Now work backwards in time by using the Statement No.
The Statement No. indicated on the commission statement will identify if one or more commission statement is part of this payment. Note here how 312 and 313 is part of the R9,285.26 (the payment).Download the statement of the last processed payment from Hollard Life.
If it's not immediately before the current Statement No. (in this case 311), it means the difference should be exactly that statement.
If the statement is source externally, ensure to use the Statement No. to source all the correct statements for import.
If the statement is expected via a data feed, contact the Commspace Support team via the in-app button or via email at [email protected]. 🎉