Why is this happening?
You have created a match, but there's a difference.
Commspace will prompt you for a reason for the difference before you can accept the match:
If you do not have a valid reason for this difference, you might want to check if you're matching the correct transaction and commission statement. Perhaps the commission statement is for another month, or you still need to upload another statement for this transaction (usually a balance brought forward).
Usual valid reasons for a difference:
Reason | Notes |
Rounding | Usually when there's a few cents difference. Larger than that will have to be investigated. |
Overpayment | Confirmed with the provider |
Underpayment | Confirmed with the provider |
VAT error | VAT paid incorrectly. Confirmed with the provider. |
Bank charges | Usually communicated from the provider. |
How can I resolve this?
Option 1: You can enter the reason for the difference and accept the drafted match.
Option 2: Delete the match to revert back to an unmatched state (for you to upload more commission statements).
Remember, you can always contact [email protected] if you need any assistance. 😊