A correction is done in the current period when commission was allocated to the wrong Product Agreement and/or Responsible Partner in the past. That means that the correction will be applicable in your next payment period.

Example: reverse monies paid to Petrus, and allocate to Ansie instead:

Note: If the commission was paid incorrectly in the current period, you need to change the Product Agreement and/or Responsible Partner instead of doing a correction - do NOT follow the steps in this article.

You can follow the following link for the necessary information to do a change.

Step 1: Navigate to Products

Step 2: Use the filter to look up the Product Number to be corrected and click on the pencil button:

Step 3: Scroll down to the Product Commission:

Step 4: Select the incorrectly allocated commission that needs to be corrected in the current period and click Correct:

Step 5: You need to complete the following information and then click Reverse and Correct

The correction is now completed. You will see the correction reflected on the Statements tab:

You might need to Deallocate and Link the statement(s) with a statement date after the date of the reversal/correction so that the new Product Agreement will be implemented.

Upon completion of the reversal and correction, Commspace also automatically added a new Product Agreement with the new Valid From Date (correction date):

As always, we recommend drawing a report to ensure that your correction reflects as expected.

If you're stuck at any part of this process, don't hesitate to reach out to Commspace Support via email or the blue in-app button. 😊