Usually this is when the provider has pre-split the commission on the commission statement.
How does it work?
Normally, you can only link one responsible partner to a product number, however when you enable the Responsible Partner Match feature on your office, you can link two different partners to one product.
This means that Commspace is looking at the statement partner name/code and allocating the commission received accordingly.
How do I apply it on Commspace?
These steps require a prior knowledge of linking. Read more here if necessary before continuing.
Step 1: ensure the Responsible Partner Match is enabled on your office
Step 2: add two product agreements from the same valid from date, both with the Responsible Partner Match enabled as "Yes".
You can achieve this by either normal linking, and then adding a product agreement, or alternatively on an unlinked report ensuring both line items are completed.
